Web Application Development

FAQ's

1. How does the offshore development work?
The software development methodology is the same everywhere. Our team at Synapse works with an industry standard software development methodology. Clients are always in direct communication with the project manager who tracks the projects through the development phases, right from needs analysis, requirements documentation, prototyping, actual development, quality testing, release, and maintenance. This is done in our offshore office, but through the power of the Internet and through our very strong communication skills.

2. What are the main benefits of offshore outsourcing?
Today's organizations are finding ways to cut costs and obtain higher productivity from skilled resources. Other requirements include risk minimization, and accelerating time-to-market for products. Offshore outsourcing helps companies meet these objectives by providing:

»	Cost effectiveness - Salaries of IT professionals are significantly lower than those in the west.
»	Best Practices – offshore outsourcing companies are focused heavily on quality and continuous process improvement, offshore development centers operate at high levels of efficiency, predictability, and reliability.
»	Risk minimization- High process maturity greatly reduces the risk of project failures and provides significant advantage when managing service level agreements.
»	24x7 operations - There is a time differential between onshore and offshore destinations which translates into a virtual 24/7 kind of operation for your projects.

3. How do I choose the right company for outsourcing?
Outsourcing has become a mainstream business strategy to improve overall corporate performance and bring about efficiencies. A company may be a potential candidate for outsourcing if following questions are answered:

»	Are the resources utilized optimally?
»	Can the IT department improve efficiency?
»	Is the company ready to meet the future technological challenges?
»	Is there a quicker, more effective method to handle IT function?

4. How is Synapse different from other outsourcing software companies?

»	The approach we use allows us to develop more reliable solutions in less time and with less developers, thus saving your time and budget;
»	All our developers are highly skilled and experienced specialists;
»	All the software projects we have been involved in have been successfully completed;
»	We can be easily contacted at any stage of the development process - moreover, you follow this process right from the start and until you obtain a completed solution and can provide feedback thus being in full control.

5. How can I benefit from working with Synapse?
Synapse assures that your projects will be done on time, to budget, and in accordance with international standards. You can outsource Synapse your IT projects ranging from a simple utility to a total automation of your business. It is confidential and reliable. Copyright on the final software belongs to you. Also, due to abundant IT talents in India, Synapse can offer you an attractive price.

6. What type of processes does Synapse have in place?
We have formulated tested processes that enable us to deliver best- in-class services to our clients. Our processes are designed to help our clients check project updates on a real-time basis, QA methodologies that enable us to deliver defect free service and project management tools that allow us to manage the projects effectively. To ensure the timely and quality delivery for high client satisfaction, we have implemented the following processes:

»	Prototypes and staged deliveries
»	Status reports
»	Bug management system
»	Configuration management
»	Knowledge management systems

7. What is the response time to an initial communication?
The response time to an email is a few minutes, whereas IM chat is instant with no response time at all. We are available virtually 24/7 for the purpose of responding to customer query.

8. How do you provide project estimates and project schedules?
Before the initiation of the project, we carry out a very comprehensive scoping and estimation exercise using intelligent tools developed in-house. We have a team of onboard systems analysts who are adept at project analysis and estimation. On the basis of the work-load involved in the development phase as well as the project delivery requirements, we provide the estimate for the project.

9. How do you handle change request and changes in project scope?
We use an efficient change management procedure for any changes in the project. For ongoing minor changes in the running project, the changes are communicated to the project manager concerned, who gets them executed. If the changes are significant and can greatly add to the work-load that has been estimated at the beginning of the project, then we scope creep the project again and submit the revised quote, for acceptance to the client.

10. In which technologies are Synapse proficient?
Synapse has worked on diverse technology platforms and builds, which enables us to deliver best-in-class services to our clients. We have worked extensively for clients in the following technology areas

»	Web-based technologies
»	Client/Server applications
»	Web services
»	Application packing services