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SynapseIndia - Custom Software Development Company
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FAQ’s

Have some questions?

Not finding answers?

Reach out anytime, we are happy to help.

What will happen if I want new features to be added after development starts?

  • Of course, you can always make additional requests for new functionality after the work has been initiated; that is done easily through the Change Request process.
  • The price will depend on the actual requirements, so we do an assessment first to get you an estimate.
  • We always talk to you first and get your go ahead before adding anything, so nothing comes as a surprise later.

Can you take over a project developed by another company?

Indeed, we often take over projects that were done by other companies. We begin with thoroughly analyzing the existing code, analyzing it literally line by line so that we would understand how this system operates. After we analyze the project, we will explain to you frankly if it just requires some changes or even needs to be almost rebuilt from scratch. In any case, you will know where you stand after we analyze your project.

What are some methods for determining the price of custom software development?

We can't really give you one fixed number, it depends too much on the project. Things like how many features you want, how tricky the integrations turn out to be, and how long the build will take all shift the cost around. What we do instead is sit down with you and walk through where every part of the number is coming from, so nothing feels vague or guessed at.

How often will I receive project updates and demos?

We maintain a clear and consistent line of communication throughout your project primarily via email. You may anticipate the following from us:

  • Weekly status updates: A brief overview sent via email of what has been accomplished, what is in the works, and anything that requires your attention.
  • Demos shared as they're ready: When features are completed, we will share them directly with you, rather than only sending an update that all is going well.
  • One dedicated project manager: You have the same person with you throughout the project, so you will never have to repeat yourself to anyone else.
  • Immediate updates on anything urgent: In case of any delay or anything requiring your approval, we send an email to you instantly rather than waiting until the next update period.

What information should I prepare before requesting a proposal?

You really don't need much. Tell us the problem you're solving, who's going to use it, and maybe a few features you already know you want. That's genuinely enough for us to put together something useful, we'll ask for the rest as we go.

Do you sign an NDA before discussing my project?

Absolutely, we have to sign the NDA even before any discussion starts. The reason why this is important is that once we start to discuss something, we exchange the information on how we operate and process information internally. So, signing the NDA at the very beginning protects us from any risk.

Do you provide a project roadmap before sharing the final quote?

We do, and we think that order matters. You see the phases, the milestones, and what's getting delivered at each point, before any pricing gets attached. That way the number you get actually makes sense instead of feeling random.

How long does a typical software project take?

It varies a great deal according to size. Something like an MVP might be done in a few weeks. A bigger build, our Steve Madden middleware project, for example, took several months given how many systems were involved. We won't throw out a timeline until we actually understand your project.

What industries has SynapseIndia worked with?

Quite a wide mix, honestly, healthcare, retail, finance, education, real estate, and several others. We've delivered over 10,000 projects across 50+ countries in the 26 years we've been doing this, so there's a decent chance we've handled something close to what you're planning.

Do you offer support after the project goes live?

Yes, and we mean that seriously. After we have launched our project, we keep track of how well it’s working, fix any problems that arise and release updates as soon as the project is being used by people.

Could your software be integrated with our current ERP/CRM systems?

Yes, this is something our team handles all the time. We've built integrations with Salesforce, Zoho, Microsoft Dynamics, and a few others, including the ERP and WMS setup we built for Steve Madden across multiple countries. The idea is simple, your systems should talk to each other, not sit in separate corners.

Who owns the code once the project is finished?

Once the project is finished, we hand over the code to you, full ownership, no exceptions. There are no hidden licenses or usage restrictions attached to what we build. You're free to use, modify, or move it however you like, it's entirely yours from that point on.

What engagement models do you offer?

We work fixed price, time and material, or as a dedicated team, whichever fits your project better. This usually comes up naturally during our first conversation, so you're not stuck guessing which one applies to you.

How do you handle time zone differences?

We've been doing this across the US, UK, and India for over 26 years now, so overlapping time zones is second nature at this point. Someone from the team is available during your working hours, and it rarely turns into an issue.

Can I monitor the progress of my project in real time?

On day one itself, you will be made aware of the exact dates of each and every stage of your project. You will always remain updated with the progress of your project through email updates that we provide on a regular basis.

What technologies do you typically work with?

NET, Java, PHP, Python, Shopify, Magento, WordPress, and depending on what you need, we also do AI, RPA, and cloud work. We pick the stack based on your project, not the other way around.

Can you help modernize an old or outdated system?

We can, and it doesn't always mean tearing everything down and starting fresh. A lot of the time we update an old system in stages, fixing the slow or expensive parts first, kind of like what we did rebuilding eHobbyAsia's catalog and search without touching their existing design.

How fast do you respond to support issues?

You'll typically hear back from us within 24 hours, and urgent issues get picked up even faster than that. We make sure you're never left waiting days for a response when something needs attention.

Can I see examples of past work similar to mine?

Sure, once we get a sense of your industry and what you're building, we'll point you toward case studies that are actually relevant, not just a random pile of projects. Our case study page covers Shopify builds, Magento stores, ERP integrations, quite a range.

How do I get started with SynapseIndia?

Just drop us a message through the contact page with a quick idea of what you're building. We usually get back within a day or two with initial thoughts and what the next steps would look like.