‘TrackStreet’ helps brands protect their online presence and optimize eCommerce channels through advanced technology. Their platform addresses unauthorized sellers, policy enforcement, and marketplace control, ensuring brand integrity and revenue growth. The client approached us to customize a WordPress theme on their website for a secure internal knowledge base and customer center.
The client asked us to customize the ‘KnowAll’ WordPress theme to create two distinct platforms for their internal team: a knowledge base and a customer center. The platform needed to be secure, accessible only to authorized members of their community.
The "KnowAll" WordPress theme was customized to create a knowledge base platform, allowing our client’s internal team to easily create, organize, and access articles across various categories. A customer center platform was also developed to address queries, enabling team members to quickly find the information they needed. We then integrated the Single Sign-On (SSO) feature using the WP Remote Users Sync plugin to ensure that only authorized members of the TrackStreet community could access both sections. Our team customized the website using WordPress, CSS, and HTML to ensure the design was user-friendly, aligned with our client's branding, and easy to navigate.
The project was effectively managed, with progress tracked, risks addressed, deadlines met, and a dedicated point of contact ensuring the client’s needs were promptly addressed. The project was completed in 3 months. Our client now has two separate, secure, and user-friendly platforms enhancing internal communication, collaboration, and knowledge sharing, helping their team work more effectively.
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