Get 30 min. Free Consultation
- Our Work
- Industry Wise Work
I am really satisfied with the team SynapseIndia work. Highly knowledgeable developers have supported me at each level of development. They designed my website proportionately with the incorporation of crystal idea, innovative technology, and detailed knowledge. Throughout the project timeline, the team is always in communication with me, update me with the development process on a regular basis. They gratify my desire and convert my dream concept into existing website.
RUBEN BATISTASilicoon Troot Apps
The client approached us with a requirement to build the customer service operation website for the app Auto Accident App; an app that can be used to register details of any accident.
Auto Accident App is one of a kind app that enables the users to register the details of an accident through their iPhones. The app has been developed at our end. Now we had been approached to develop a customer service operations (CSO) website for the same. Find the portfolio for the app here.
The website is developed in PHP and MySQL 5. The objective of the website is to provide customer service operators (CSO) access to all the information that they will need to effectively assist app users who call in for help from the scene of an accident or otherwise. CSOs need access to customer, accident, and provider’s information as well as be able to assign providers to customers and set appointments on their behalf. In addition to that customer service should be able to provide general assistance to customers and providers as needed.
The CSO admin can section enable the site administrator to perform the following tasks:
- Compile and forward the accident report to the selected provider(s) on behalf of the user.
- Override the provider selected by the app if necessary.
- Access provider’s information based on caller’s registered zip code.
- Guide the user step-by-step through the evidence gathering process, with the ability to see the information collected as soon as the user collects the artifacts.
- Access caller records using the caller’s mobile phone number.
- Record details of the accident on behalf of the user.
Read more about our:Website Development Services