Carrier Midea India Pvt. Ltd. is a joint venture between Carrier and Midea Group Co. Ltd. Carrier, built on Willis Carrier’s invention of modern air conditioning in 1902, is a leading provider of heating, ventilating, air-conditioning and refrigeration solutions. It operates 51 factories and 39 research & design centres worldwide with more than 53,000 employees serving customers in more than 180 countries. Midea Group, a Fortune 500 company with 34 global production centres, over 150,000 employees and an annual revenue of more than USD 40.5 billion in 2019 generated in more than 200 countries & regions, is a high technology holding specializing in HVAC, home appliances, robotics and automation, smart home and IoT, as well as smart logistics and components.
We have developed a mobile application for Carrier Midea customers that has given them a single place to manage their products, Service, E-Store, Game zone, product catalogue and other features.
For iOS we have used Swift and for android our team of developers use Kotlin, we have also developed backend with dot.net technologies. The application offers multiple features to the customers such as it allows them to view the Carrier Midea brand air conditioners at home, view detailed information regarding the product, book any service online for example installation, preventive maintenance, and breakdown, track service calls, they can also order a new air conditioner from the comfort of their home. Additionally, the app allows users to check service history and give feedback for the same.
The purpose of cool connect application is to give customers a satisfying experience, stay connected with them 24*7, and build a strong relationship with them. We wanted to create a product that has the potential to promote brand and at the same time boost customer loyalty. The application we have developed support the on-the-go marketing of carrier Midea with their user-friendly and intuitive support. The application has various functions that delivers unique value propositions.
We worked on the client’s requirements and converted the idea from scratch to a mobile application, which is now helping Carrier Midea to manage their thousands of customers, and simultaneously helping customers by giving a better user experience.
We were responsible of its full development; our team worked on the client’s needs and did their best to develop the real product. Moreover, our team is responsible for future enhancement and bug fixing based on users’ feedback.
We have developed efficient and cool connect application that are backed by the multi-vendor system. We are leading the mobile application development for Carrier Midea and doing our best to implement the best industry approaches to complete client’s business requirement.
Additionally, we are giving support to client in maintaining its customer base, we make sure that our team is available 24*7 to provide assistance.